KatchaKombi Frequently Asked Questions
Wondering how our Kombi van hire service works? We’ve put together the most common questions our customers tend to ask and provided all the answers. If your question isn’t listed below, feel free to get in touch with our friendly team who’ll only be too happy to have a chat.
Each vehicle can carry 7 passengers. The seating faces forward: this reduces the risk of injury in the unlikely case of an accident.
We are unable to cater to children 8 years old and under due to government seating and restraint requirements.
Each van is chauffeured by an experienced driver. All drivers are accredited by the Taxi Services Commission and have Working with Children accreditation.
Our drivers are dressed in the same colour as the vans. If you wish this to be different, it can be discussed at the time of booking.
Both vans have comprehensive commercial insurance cover and public liability cover. All vehicles have seatbelts and are covered by a Special Purpose Vehicle Licence.
Both vans have heating systems (it is Melbourne after all). They also have air conditioning, but we encourage you to wind down the windows and let the breeze whip through your hair!
Our drivers will do a trial run of your wedding day route a few weeks prior to establish traffic conditions and timing. If problems arise, we will discuss them with you and come to an agreed solution.
Even so, we encourage you to have a back-up – just in case. As much as these vans are serviced regularly and lovingly taken care of, we ask our clients to remember that these are older vehicles. As such, it would be wise to arrange alternative transport with a guest on your wedding day just in case a mechanical problem arises.
Our drivers and vehicle/vehicles will arrive 20 minutes prior to your booked time so you aren’t left anxiously peering out the window, waiting for your ride to arrive!